Terms of Use

Claw Machine inc.
Following terms of use (hereafter, “these Terms”) shall specify the providing condition of this service, and also the rights and duties between our company and users (the word refers to the users of this service), regarding the service provided by Puracolle Co., Ltd. (hereafter, “our company”) on the Internet (hereafter, “this service”). When using this service, users shall be considered to have consented provisions of these Terms by registering this service and by using the service we provide.

Article 1. Application and Modification of These Terms
1. These Terms shall be aimed for specifying the providing condition of this service, and specifying the rights and duties between our company and users about using this service. These Terms are applied for any relationships, regarding the use of this service between users and our company.
2. If the contents of these Terms differ from the explanations etc. about this service outside of these Terms, these Terms shall take precedence.
3. Our company shall be able to modify these Terms arbitrarily, and the modification shall become effective at the time it shall be displayed on the website or application. If users shall not be able to accept the modification, please request the cancellation of this service by the certain method. After the modification of these Terms, once users use this service, they shall be considered to accept them.
4. Users shall visit this website regularly, and shall check the modification of these Terms. Our company shall not be responsible for any damage the users receive caused by users due to not confirming the modified contents. With the use of this service by users after the modification, users shall be considered to have accepted them.
5. If users shall not accept the modification, they shall voluntarily be able to stop their participation to this service, and carry out cancellation by showing their intention in a way specified by our company.
6. This service shall be provided on Japanese. Even if there are terms explained by many languages, the translations shall be available only as reference, so Japanese versions shall be considered as authentic and valid. However, this shall not apply in the case there are explicit provisions different from Japanese ones.
7. When users use the service outside Japan, they shall need to confirm that they comply with laws or ordinances of the country, and in addition, they shall accept the terms. Users shall be responsible for anything caused by the agreement, and our company shall not be responsible for any of them.

Article 2. Definition
The following each word in these Terms have the meaning defined in each item below:
1. “Terms of Use” means the terms of use about this service.
2. “This service” means the service named “Puracolle” (If the name or contents shall be modified for whatever reason, services after the modification shall be included.) provided by our company and also other services associated with “Puracolle”.
3. “Users” means the customer who accepted these Terms, and who registered as members using this service.
4. “Accounts” means the text string which enables us to specify users.
5. “Passwords” means the words by the combination of characters and numbers which our company assigns to users.
6. “Nicknames” means the names which users decide when registering as members of this service, to use this service, recognize each other, and notify when contacting our company.
7. “Points” means the points which our company assigns to users after users shall pay specified amounts in exchange for points.
8. “Platinum points” means the points which our company assigns to users by the method our company shall separately specify.
9. “Tickets and Coupons” means the electronic information or digital media which users acquire the right to use as free of charge or discount in this service.
10. “Premiums”means the goods which users acquire by games in this service.

Article 3. Registration
1. The persons who want to use this service (hereafter, “registration candidate”) shall comply with these Terms, and by providing certain information which our company specified (hereafter, “registration matter”) in a way our company determines, the candidates shall request us their registration to use this service.
2. The qualification as a registered member shall be acquired when registration candidates sign up for their subscription, and also our company shall accept the application by judging them. With the acquisition, the terms of use about this service shall become effective.
3. If there shall be a reason applying to the following matters, our company shall hold the agreement.
(1) in the case that the damage occurred and our company shall consider that we shall not be able to provide enough services
(2) in the case that it is difficult to provide services by the lack of equipment to use this service
(3) in the case that it shall be difficult to accept the request for convenience of work
(4) in the case that our company shall reasonably consider that we should not accept the request
4. One user shall own only one ID, and owing many accounts shall not be allowed. If it appears that a user owns many accounts, our company shall delete his/her accounts without prior notice. In this case, we shall confiscate all charges and points assigned for the deleted ID, and also shall not ship any premiums he/she has acquired.
Also, t to know how to cancel the usage restrictions, please contact to support.
5. In any case, users shall not be able to share their rights or qualifications with third parties, shall not be able to transfer, loan, succeed etc. to third parties whether with or without compensation, or shall not be able to give as security for third parties.
6. If there shall be modifications for the contents they notified our company when they register their ID, users shall notify us within 30 days from the date of the change by the method our company specified.
7. Without objection, users shall previously accept that, whether or not there was laziness of notification stated in the preceding paragraph, our company shall not be responsible for anything even if notices or premiums from our company shall not arrive at users by shipping them to users’ address, name or e-mail address which our company understands at the time we have to.
8. If registration candidates are under the age of 20, before agreeing to these terms, they shall require the consent of their legal guardian about the registration and the use of this service. If registered, users shall be considered to have obtained consent from their legal guardian as stated above.
9. In the case registration candidates shall apply to one of the following each matter, our company may reject their registration or re-registration, and our company shall have no obligation to disclose the reason.
(1) in the case there shall be deception, writing errors or missing information in all or part of registration matters which our company provided
(2) in the case the candidates are antisocial forces(which means crime syndicates, members of crime syndicates, right-wing organizations, or other corresponding ones. Hereafter the same shall apply), or the case our company considers that there are some interactions or relations with antisocial forces etc. such as helping to maintain the forces etc., operating or managing them by offering funds etc.
(3) in the case our company shall consider that, in the past, candidates are the persons who violated some agreement with our company or the persons who have relations with those who violated them
(4) in the case the candidates have received the treatment stated in Article 10
(5) in any other cases our company shall consider that the registration is not appropriate
10. E-mail and phone number must be verified when delivering the prize.
Once you have verified your E-mail and phone number, you will not be able to use them again.
Therefore, please refrain from registering the same e-mail address and phone number to other account.

Article 4. Modification of Registration Matters
When there shall be some modifications for registration matters, users shall notify them to our company without delay by the method we specified.

Article 5. Management of Password and User ID
1. Users shall appropriately manage and store their password and user ID about this service on your own responsibility, and shall not allow third parties to use them, and shall not loan, transfer, change the name or buying and selling.
2. Users shall be responsible for any damage caused by inadequate management, misuse, or use by third parties of the passwords and user IDs, and our company shall not be responsible for any of them.

Article 6. Handling Personal Information
1. Based on “Privacy Policy”, which our company shall separately notice on this site, our company shall appropriately handle matters which users registered when applying to this service, or information which users notified after the registration, or other information about users (hereafter, “personal information”). Users shall agree to the handling of personal information based on the “Privacy Policy”.
2. Our company shall use personal information which users inputted through this service within the scope of the following objectives.
(1) providing this service, delivering premiums to users, following up on inquiries, etc.
(2) notifying information about this service and accompanying ones, e-mail magazines, events and campaigns
(3) authenticating accounts of this service
(4) for surveys, statistics and analyses of marketing data
(5) for other use according to the purposes mentioned in our privacy policy
3. Our company shall store all the logs, including all chat contents, composed of access histories, characters and symbols which occurred from users in this service. Our company shall use the logs only when we consider to be necessary for disputes or mediations between users, petitions to public institutions, and maintaining order in this service.
4. The Company may, based on the privacy policy, contract the handling of personal information to a subcontractor to the extent necessary.
5. Our company may store the records of IP addresses, using dates, access logs etc. of the users who used this service. Our company may disclose the records only when we shall be required to do that through the procedure based on laws and regulations, such as investigations, judgments, etc. or when we receive inquiries based on justifiable reasons from institutions like bar associations.
6. In this service, our company and third parties use Cookies. They are data files which are stored in users’ hard disc drives, and shall be used to understand or analyze (and so on) of utilization conditions of websites or applications. In addition, users may choose on their web browsers whether the rights to inform or use their Cookies shall be allowed or not. These Cookies shall not be linked to personal information. Furthermore, there shall be a case that other services to which links are provided use the Cookies. These Cookies shall not be under our company’s control.

7. Prohibited Uses
Users shall not commit any act defined in following each item when using this service.
1. act that violate laws or that relate to criminal acts
2. act of frauds and threats against our company, other users of this service or other third parties
3. act that violate public order
4. activities that violate intellectual property rights, portrait rights, privacy rights, honor and other rights or benefits of our company, other users of this service or other third parties
5. act that, through this service, to send information, which apply to the following or which our company considers to apply to the following, to our company and other users of this service:
(1) information that include computer virus or other harmful computer programs
(2) information that include expressions which defame the honor or trustworthiness of our company, other users of this service or other third parties
6. act that create excessive burdens to networks, systems etc. of this service
7. act that may interfere with the operation of this service
8. act that to access or try to access the networks or systems etc. of our company fraudulently.
9. act that to impersonate third parties
10. act that to use other ones’ ID or passwords of this service
11. act for publicity, advertising, solicitation or business not approved by our company in advance
12. act that give loss, damages, discomfort to our company, other users of this service or other third parties
13. act of denial-of-service, violating benefits or rights of our company and third parties, discrimination, slander, harassment, obscenity, etc. either within or outside this service
14. act that violate rules about using this service which we post on our website (http://puracolle.jp)
15. act of providing benefits to antisocial forces etc.
16. act that cause each preceding activities or facilitate them
17. Actions to take advantage of this service, its defects, and other malfunctions on purpose
18. Actions to use this service or defects of its server, and all other aspects not aimed by our company for the one’s own or any third parties’ advantage.
19. Use, spread, and induce malfunctions
※No compensation would be provided when it’s confirmed that any malfunction is initiated by actions on purpose. Besides, legal actions (seeking police’s consultation, etc.) may also be considered.
20. Possession of multiple accounts
Act of possessing multiple accounts with the same shipping address
For user registration, each person is allowed to have one account for each delivery address.
If you have a blood relationship or if you live with each other and register for an account with the same shipping address, you will live together.
Unless you permit the possession of multiple accounts at our discretion by submitting documents certifying the relationship, we will judge that you have multiple accounts without permission.
21. False declaration
22. Acts of falsely registering account registration information (country, name, address, etc.)
Also, while using the service, by request from the user and chat (acquisition and point)
(Purchase, number of gameplays, etc.) Acts of false declaration
23. Resale of the prizes won by this service and listing in the secondary distribution market.
24. other acts that our company considers inappropriate

Article 8. Suspension etc. of This Service
1. Our company shall stop or suspend all or part of this service without prior notice to users in any of following cases:
(1) in the case that our company shall make urgent inspections or maintenances of computer systems about this service
(2) in the case that computers, communication lines, etc. shall stop due to some accidents
(3) in the case our company shall not be able to manage this service by any force majeure such as earthquakes, lightning strikes, fires, storm and flood damages, power outages or other natural disasters
(4) in other cases that our company shall consider it necessary to stop or suspend this service
2. Our company shall not be responsible for any damage the users receive caused by taking steps based on this article.

Article 9. Ownership of Rights
All intellectual property rights related to the website of our company or this service shall be reserved by our company or the party granting the license to the company. The consent of using this service based on these Terms shall not mean the consent about our websites or this service by our company or the party granting the license to the company.

Article 10. Limitation, Suspension, Registration Cancellation etc. of This Service
Our company may limit or suspend, without prior notice, the use of this service by the users, delete the registration as users, or release the agreement of using this service in any of following cases:
In that case, all the points you have and the prizes you have won will be forfeited.
(1) in the case users shall violate any of provisions in these Terms
(2) in the case any of the registration information shall be found to be false
(3) in the case our company shall not be able to manage this service by any force majeure such as earthquakes, lightning strikes, fires, storm and flood damages, power outages or other natural disasters
(4) in the case users have not used this service for more than 6 months
(5) in the case users shall not respond to our inquiries or other messages which are required answers for more than 30 days
(6) in the case users are applicable to the provisions set forth in Item 9, Article 3
(7) in the case third parties fraudulently used this service after users’ passwords or account information are disclosed to them, the case third parties fraudulently used other services of our company, or the case these situations are likely to happen
(8) in the case our company consider that users’ acts shall be harmful to our business including this service
(9) in the case users got many accounts, and each of them is limited or suspended based on these Terms, our company shall limit or suspend to use all accounts users owns
(10) in the case there are notifications, from the credit card companies or other settlement operators, of rejection or suspension about each settlement users registered, or the case that it becomes clear that there were deceptions or frauds by users about the use of each way of settlement
(11) When the nickname contains expressions that are offensive to public order and morals
2. Our company shall not be responsible for any damage the users receive caused by taking steps based on this article.

Article 11. Withdrawal
1. Users may withdraw from this service and cancel their registration as the users by notifying our company using the method we specified.
2. The treatment of the users’ information after cancellation shall be in accordance with Article 17.
3. If users withdrew, all the ownership of owning points or acquired premiums shall be lost.

Article 12. Modification and Shutting Down of This Service
1. Our company may shut down the provision of this service due to a reason of our company. On the occasion, our company shall notify to users in advance.
2. Our company shall not be responsible for any damage the users receive caused by taking steps based on this article.

Article 13. Shipping Premiums, Effective Date
1. Our company shall ship the premiums users obtained in this service based on users’ request in specified ways. However, in the case users’ requests of necessary information for shipping shall not be completed, within 30 days after they obtained premiums, the premiums shall be cancelled.
The user can receive it at the shipping address registered in the account information, but we cannot send the prize to a third party.
2. Shipping costs, payment methods shall be determined by the price table etc. our company shall separately specify.
3. Within the period specified in Paragraph 1, users may request redelivery based on the price table etc. our company shall separately specify.
4. If the shipping shall not complete because of out of stock or damage of the premiums, our company shall be exempt from the responsibility for damages by compensating points which users have used before obtaining premiums.
5. After 3 days from the day users receive the premiums, our company shall consider that there are no failures for them. If the users shall try to contact us within 3 days, they shall notify the fact by contacting us, using the method we specified. After the notification, our company shall exchange the defective product to the new one.
6. Premiums shall be shipped by the method our company specified, and users may not specify the way of shipping, such as the manufacturer, and may not specify the delivery time.
7. The packages of the premiums are determined by each premium maker as cushioning to protect the premium itself, and shall be dented or damaged because of the characteristics of the crane game. In addition, there shall be put a sticker, such as barcode seals, for our internal management. In these cases, our company shall not return points which users spent to acquire the premiums.

Article 14. Paid Services
1. Users who use our paid services shall be considered that they are using the paid service by accepting “Terms of Purchasing Points”.
2. The charge and pricing of our paid services shall be displayed on each place of our website and application. When the charges change by the decision of our company or the payment operators, the changes are applied to the display.
3. The effective period of the points users purchased shall be until 24:00, 179 days from the day of settlement. The points shall be effective only in the period users shall own the qualifications, and in the case users shall withdraw from our service or shall be deprived of the qualifications based on the reasons our company shall particularly specify, all the owning points shall be lost. In addition, for the revocation, users may not make any complaints or objections.
4. Our company shall not issue receipts, written notifications related to charges for users directly.
5. Users who use our paid services shall not pay for the payment deadline, our company shall stop the use of this service by users without any notices. If users shall not pay for re-billing, our company shall release the agreement and stop the account between our company and users.
6. If users shall own both points at a price or without charge, the point consumed by the users using this Service shall to be deducted from the remaining free points.
7. If the user is a minor, the consent of the parent or guardian is required to purchase or use the points. If points are purchased or used, we will consider that the procedure has been taken.
8. If the user is a minor, the following billing limits are set according to age.
　16 to 17 years old, upper limit 30,000 yen
　15 years old or younger, upper limit 10,000 yen

Article 15. Disclaimer and Waiver of Warranties
1. Users shall use this service by their own responsibility. In addition, our company shall not be responsible for the following items. Users shall use this service after understanding it.
(1) Each service shall be provided without interruption.
(2) Each service shall be safe.
(3) Each service and provided software shall have no defects. In addition, they shall outbreak no errors etc.
(4) The data which were sent and receive in each service shall appropriately be stored in a specified server, displayed on the screen, and received by the recipient.
(5) The information users acquire in this service shall be accurate and reliable.
(6) This service shall have no legal defects.
(7) Each service shall match the requirements of users
(8) Each service shall be provided on a timely basis.
2. Our company shall have no responsibility for any damages users receive caused by discontinuance, suspension, termination, unavailability, or modification by our company of this service, cancellation or loss of messages or information transmitted by the users, deletion of the registration of the users, failure of equipment through the use of this service, or otherwise in connection with this service (hereafter, “user damages”).
3. Our company shall not in any way be responsible for transactions, communications or disputes etc. arising between the user and a third party in connection with this service or the website.

Article 16. Non-Disclosure Agreement
Users shall handle non-announced information as private ones, of which our company disclosed by requesting users to handle as private ones, without the approval of our company by a document.

Article 17. Handling of Users’ Information
1. Our company may provide the information about this service to users by an e-mail, postal service, etc. Users shall agree this in advance.
2. Our company shall provide the information about advertising services or goods other than this service. Users shall agree this in advance. In addition, the services and goods shall include the ones of our company and also of others, such as advertising sponsors etc.
3. Our company shall not guarantee the contents of information provided to users in the ways stated above. Users shall use the information at their own discretion and responsibility.
4. Handling of personal information of users shall be in accordance with the provisions of these Terms and also Privacy Policy which we specified.

Article 18. Modification of These Terms
1. Our company may modify these Terms, and users themselves shall check whether there shall be any modification or not.
2. After the modification of these Terms, once users use this service, they shall be considered to accept them.
3. Modifications shall be effective from the point our company shall display the new Terms.

Article 19. Notices
Any inquiries about this service or other communications or notifications from users to our company, or notifications about the change of these Terms and other communications or notifications from our company to users shall be made in accordance with the method specified by our company.

Article 20. Assignment
1. Users shall not assign, transfer, grant security interests in or otherwise dispose of its status under the service agreement or its rights or obligations under these Terms without the prior written consent of our company.
2. In cases where our company assigned the business regarding this service to third parties, our company may, as part of such assignment, assign to such third parties its status under the service agreement, its rights and obligations under these Terms, and the registration information and other information relating users, and users hereby agree to such assignment in advance. For the purpose of this Article, the business assignment referred to above shall include, in addition to the usual form of business assignment, a split of our company or any other form of restructuring of our company that would result in a business transfer.

Article 21. Severability
If any provision of these Terms or part of it held to be invalid or unenforceable under laws or regulations, the remaining provisions of these Terms shall remain in full force and effect.

Article 22. Governing Law and Jurisdiction
1. These Terms and service agreement shall be governed by the laws of Japan.
2. Any and all dispute arising out of or in connection with these Terms and service agreement shall be submitted to the exclusive jurisdiction of the Kobe District Court in the First instance.

End
Last Revised: January 24, 2024